Water isn’t as simple as it seems, at least when it comes to cleaning and cosmetic formulas. 💧

Just-add-water concentrates rely on standard tap water, which generally contains small metal and mineral ions. It’s also likely to contain a combination of synthetic and natural chemicals used to treat the water, so it’s safe to drink. Unfortunately, those additions in tap water can react with ingredients in a formulation which can affect the PH level, quality, stability and cleaning power of the concentration, or worse, render the preservative ineffective. Of course, those potential issues may not be a factor or a concern for all manufacturers, but they are for us.

At Lavender & Lemon, we want to control every aspect of our formulas to ensure quality and stability, so our products are made with hi-grade deionised water. Simply put, deionised water is water that has been processed through a filtration system that removes nearly 100% of all elements other than the hydrogen and oxygen that form the water molecule. Essentially, it is completely pure water. Because all of the ions have been removed, it makes a great cleaning agent for a variety of surfaces and leaves behind no residue, spots, or stains on surfaces making it much more efficient than tap water.

With all that said, we are very mindful that our heavier products increase transport emissions which is why we invest in carbon removal projects that support the planet and undo the shipping carbon we emit. If you have a moment, you can read about ourEnvironmental Ethos.Hopefully soon you will find Lavender & Lemon stocked in your local refill shop which will decrease transport emissions even more.

Lavender & Lemon products are scented with 100% pure organic essential oils. You will smell the beautiful oils as you clean, but the scent will not linger in your home for hours or on your clothes for days because the cleaning products do not contain Phthalates.

Phthalates are a group of toxic chemicals used (among many other things) to “fix” fragrance to a product. They are why your house smells clean hours after you’ve finished cleaning it or why you can still smell your clean laundry days after it’s been washed. Phthalates are linked to multiple serious health issues, including endocrine disruption, cancer and developmental and reproductive toxicity.

Of course, we want our home to smell clean and inviting, but it shouldn’t be at the cost of our health. You can enjoy the scent of Lavender & Lemon products whilst you clean - similar to if you were diffusing essential oils - safe in the knowledge that they will not harm your health or leave toxic chemicals behind.

Many happy customers have raved about the beautiful, natural scent and how wonderful it leaves their home smelling. We're confident you'll love it too.

All Lavender & Lemon ingredients are plant-based, and biodegradable so they should be safe for septic tanks but please check with your plumber if you are concerned.

All products are safe to use around children and pets when used as per instructions on the packaging.  Never spray directly on your pet, their bedding or near their food bowls. If you own birds, you probably know they are very sensitive to essential oils so it's advisable to take them out of the room while you use any product that contains essential oils. As with all cleaning products and essential oils, please keep them out of reach of children and pets. Essential oils are highly diluted and used at < 1% total. Known allergens are listed here on the website and on labels, so use caution if using around children or animals with sensitive skin, allergies or other health conditions. Please speak to your doctor or vet if you are concerned about using essential oils around kids or pets.

All orders are shipped via Royal Mail Tracked48. You will receive an order confirmation email on purchase and another notification when your order has shipped with your tracking number. The aim is to post your order within three days of receiving it. You can read the full shipping policy here.

As a small artisan business who makes all products by hand, it's impossible to compete with the likes of Amazon when it comes to shipping times, but rest assured your order is posted as quickly as possible. Thanks for your understanding and support. ♥️

No. We only ship within the UK in order to keep transport emissions as low as possible. 📦