During Covid, I was researching what cleaning products I could use to keep my house as germ-free as possible. I was horrified to learn just how toxic cleaning products are - even those that are marketed to keep us safe and healthy. I spent the next year learning all about environmental toxins and how to formulate my own safe, eco-friendly cleaning products…and here we are! You can read the whole story here.

Lavender & Lemon products are scented with 100% pure organic essential oils. You will smell the beautiful oils as you clean, but they will not linger in your home or on your clothes because they do not contain Phthalates.

Phthalates are a group of toxic chemicals used (among many other things) to “fix” fragrance to a product. They are why your house smells clean hours after you’ve finished cleaning it or why you can still smell your clean laundry days after it’s been washed. Phthalates are linked to multiple serious health issues, including endocrine disruption, cancer and developmental and reproductive toxicity.

Of course, we want our home to smell clean and inviting, but it shouldn’t be at the cost of our health. You can enjoy the momentary scent of Lavender & Lemon products whilst you clean, safe in the knowledge that they will not harm your health or leave toxic chemicals behind.

Water isn’t as simple as it seems, at least when it comes to cleaning and cosmetic formulas. 💧

Just-add-water concentrates rely on standard tap water, which generally contains small metal and mineral ions. It’s also likely to contain a combination of synthetic and natural chemicals used to treat the water, so it’s safe to drink. Unfortunately, those additions in tap water can react with ingredients in a formulation which can affect the PH level, quality, stability and cleaning power of the concentration, or worse, render the preservative ineffective. Of course, those potential issues may not be a factor or a concern for all manufacturers, but they are for us.

At Lavender & Lemon, we want to control every aspect of our formulas to ensure quality and stability, so our products are made with hi-grade deionised water. Simply put, deionised water is water that has been processed through a filtration system that removes nearly 100% of all elements other than the hydrogen and oxygen that form the water molecule. Essentially, it is completely pure water. Because all of the ions have been removed, it makes a great cleaning agent for a variety of surfaces and leaves behind no residue, spots, or stains on surfaces making it much more efficient than tap water.

With all that said, we are very mindful that our heavier products increase transport emissions which is why we invest in carbon removal projects that support the planet and undo the shipping carbon we emit. If you have a moment, you can read about our Environmental Ethos.

Hopefully soon you will find Lavender & Lemon stocked in your local refill shop which will decrease transport emissions even more.

We are a start-up eco-business, and certifications take time to attain. You can find all of our current Memberships and Accreditations on the home page.

Lavender & Lemon ingredients are plant-based, and biodegradable so they should be safe for septic tanks but please speak to your plumber if you are concerned.

All products are safe to use around children and pets when used as per instructions on the packaging.  Never spray directly on your pet, their bedding or near their food bowls. If you own birds, you probably know they are very sensitive to essential oils so it's advisable to take them out of the room while you use any product that contains essential oils. As with all cleaning products and essential oils, please keep them out of reach of children and pets. Essential oils are highly diluted and used at < 1% total. Known allergens are listed here on the website and on labels, so use caution if using around children or animals with sensitive skin, allergies or other health conditions. Please speak to your doctor or vet if you are concerned about using essential oils around kids or pets.

Lavender & Lemon products are formulated in small batches in Abergavenny, a beautiful Welsh town at the foot of the Brecon Beacons. We are an approved member of "Made In Britain".

Yes, you can use any container you prefer. However, we recommend you use a properly labelled Lavender & Lemon bottle or tin as they meet strict Classification, Labelling and Packaging (CLP) regulations and list all of the ingredients in case you ever need to refer to them.

Cleaning products are regulated under both the EU Classification, Labelling and Packaging (CLP) Regulation (EC) No 1272/2008 and the Detergents Regulation (EC) No 648/2004. It is a legal requirement that preservatives and allergenic perfume ingredients, including essential oils, include a precautionary warning statement. Lavender & Lemon labels include the < ! > warning symbol because our cleaning products contain very small amounts of naturally occuring allergens found in essential oils and preservatives that may cause an allergic reaction, irritate your respiratory system or irritate eyes. Legally, and for your safety, all cleaning products should be labelled appropriately and include accurate warning information.

If a cleaning product that you use contains essential oils and / or preservatives but does not include a warning symbol or claims that they are not required to, you may want to contact the manufacturer to enquire if all allergens and preservatives are listed and whether they conform with CLP and Detergent Regulations.

We chose aluminium containers because they can be reused indefinitely. There is no limit on how many times you can refill them.

Yes, all containers will arrive filled with whatever product you have ordered.

We have invested in high-quality spray triggers and pumps, so they should require very little maintenance. If for some reason they clog, run under warm water to clean.

No, there are no additional costs. In fact, you save money through discounts and earn loyalty points each time you participate.

No, there's no need to return your pump or spray trigger. We include a cap with your original order for this purpose. Please keep your pump and/or spray trigger and simply replace it with the cap when you return your bottle to be refilled. This helps ensure that the pumps and triggers are used for as long as possible.

Yes, absolutely! If you're subscribed to 1 litre refill products, you can still participate in the Return & Refill Scheme. Simply return your empty bottle to us, and we will refill it for your next subscription order. This way, you can continue enjoying your regular deliveries while being part of our sustainability efforts.

Refill subscriptions are a great way to ensure you save money and never run out of your favourite Lavender & Lemon cleaning product! Select your delivery schedule from the product page, and we'll automatically send your refill when it's due.

You can read the Subscription policy here.

No. On the product page you have the option to purchase an individual product or sign up to a subscription. The choice is yours before you complete your purchase. There are no hidden subscriptions.

To manage your subscription, log in to your account and click Subscriptions. From there, you will be able to edit and cancel your subscription.

Yes, refill packaging is either cardboard or aluminium and can be fully recycled. Please remove the purple compostable label and put it in either your kerbside garden waste or food bin.

We have a 14-day refund & return policy which you can read in full here.

All orders are shipped via Royal Mail. You will receive an order confirmation email on purchase and another notification when your order has shipped. Arrival time depends on which shipping option you purchased. You can read our shipping policy here which includes shipping prices and times.

No, we only ship within the UK, and we only work with suppliers in the UK who share our social and environmental ethos in order to keep transport emissions as low as possible.

Every month, the Shopify Planet app tracks the total emissions generated by Lavender & Lemon shipped orders.  The app automatically calculates our monthly carbon removal cost—through either natured-based or high-tech-based solutions. The carbon removal credits we purchase ensure that all orders for the month are truly carbon neutral.